Frequently Asked Questions

Everything you need to know about your journey to radiant skin.

How long will it take to receive my skincare order?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while express options are available at checkout for faster delivery.

What is your return policy for opened products?

Due to the medical-grade nature of our products, we can only accept returns on unopened and unused items within 30 days of purchase. If you experience an adverse reaction, please contact our specialists immediately.

Are your products suitable for sensitive skin?

Yes, many of our products are formulated for sensitive skin. However, since we carry medical-grade formulas, we recommend consulting with one of our aesthetic experts to ensure the product is right for your specific skin type.

Do you offer international shipping?

Currently, Totality Medispa & Skincare ships to customers within the United States and Canada. We are looking to expand our shipping zones in the near future.

How can I track the status of my shipment?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for interest-free installments.